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Pelagic Autopilots, anyone had any experience with them

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How? You pay more, get the same 2 year warranty, need the same RMA from Navico when faulty. Makes no sense to pay more simply because a business wants more than the others! Where the hell is dons Emporium!!? You shop there?

What KM said really. Not necessarily specific to this situation, same item, different prices.

Some examples are going for bigger or higher spec'd gear so it doesn't wear out so fast (or get flogged shitless). That is very relevant to tiller pilots / auto-pilots.

 

My general comments of wasting money paying too little are around buying cheap items from big supermarket style outfits (Bumblings springs to mind), where it lasts a year maybe. You can pay a whole lot more for the same item, but get something that lasts a lifetime, and gives reliable service while you are at it.

 

The same comments apply to professional advice. People bitch and moan about how much Consultants charge (lets say for resource or building consents), but having a delayed building consent can cost a lot more than the cost of getting someone that knows what they are doing to sort it out in the first place.

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So..What happened to the Consumer Guarantees Act and Fair Trading Act? The "supermarkets" just ignore them?

They would be silly to do so but some sure do as it's pretty well known the ComCom and those types aren't interested in tiddlers, there is no big 'look how good we are' moments to be had by sorting out nobodies, which most of us pretty much are in the big scheme. Also many sellers know the punters may talk big but often that's it, they do not action. You also have to be pissed around a LOT before authorities will step in so again no real time pressure on anyone.

 

 

So the "supermarkets" have the buying power to get the discount

In the NZ marine game they have far less than you'd think and they like to promote to keep you thinking that. On some things they do but most nope. But being supermarkets they can drop their pants here because they can offset that by screwing you over there.

 

Supermarkets work because they go out of their way to be convenient, which is most peoples main desire when shopping, price is a long way 2nd. That's according to a large, very large, NZ/Aussie wide study done by Mitre 10 some year back. At times convenience can cost quite a bit more than many think about.

 

I'm not saying supermarkets are bad or going to screw you but like ALL places they also have limitations which may or may not be wise to work into your purchasing decisions.

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No, the "supermarkets" are what Navico calls "non technical resellers". They see them as stores where those who know what they want, and can install themselves with little or no support should go. Margins are the same, except sometimes for end of line products etc, where they (supermarkets) sometimes buy all thats left and offer specials.

 

The margins on this stuff is are not what many think - standard dealer margin on Raymarine and Navico is 20%. I probably will get into trouble for posting that! This is significantly lower than many other industries, which is why it has become much more unusual to see large discounts in the last few years.

 

So, on your tp32 for example, and using rough figures, say rrp 1500, dealer margin is $300. Its rare to get full RRP. 

 

If you have your product installed by an authorized installer, you get an additional years warranty.

 

Both types of reseller have to - of course - comply with the consumer guarantees act, and have the same warranty chains. However, the technical dealers/installers have a personal interest in the outcomes of your purchases and systems that the supermarkets don't normally have. Therefore they are more likely to do fwd replacements etc for anything urgent, or even loan you unit if they have one. This is at least the way I work at Neptune's Gear. I'll also try to match any advertised or written quote, and usually have Navico NZ's support to match any offshore price. But that takes a few days.

 

Perhaps that might give some of you a better insight as to the differences in local suppliers.

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Yep very much so but have you forgotten the wind turbine? The one you sold me? You said contact Yachting NZ regarding warranty issues when it appeared the controller was not working (it was faulty) which I did and problem (then) solved with a new unit. You passed me on to your supplier which does seem to be different to how you are now talking compared to back then? Since then I have gone to to BLA the new agents with another issue and solved but now the nose cone is cracked, falling apart woukd seem the UV has eaten it and the hub that holds the blades, paint has come off and chips falling off it, go to BLA again? It's out of warranty.

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Sorry Steve, with the change of distributor for the Silientwind, I lost access to the product, sorry. I've not been able to get any sense (even a response!!) from BLA since they got the agency.  

I did speak with Kiwi Yachting on your behalf re the controller with the initial problem, and was asked by them to get you to call them directly. They wished to confirm the symptoms with you. The unit was replaced, and I was kept in the loop.

BLA is still the agent. They will be your best option. I'd still be interested in how you get on..

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If you're still interested in the original question, I burnt through 3 fully integrated (and bloody expensive) raymarine st series linear drives in short order, sailing in heavy weather in the english channel, in a heavy displacement long keel wooden boat, which was built like a tank, and weighed a bit more. Finally learnt my lesson, and replaced with pelagic. No problems from thereon in. Well, no problems until the boat sunk on its moorings after a nasty electrical fire. But the pelagic STILL worked, even after this!

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Better "pants" than just Y fronts! :-)

Wasn't going to wade through the manual but the separate drive I think is only "seatalk". You need the AP controller to operate it and that uses N2K. Typical "gaymarine". The trouble we had with Lusty Blunder over our ST1000 which incidentally I solved the problem, their tech in Akl couldn't. They wanted about $300 for a new board as the nmea0183 didn't work. I looked at the circuit diagram and saw there was a mosfet optocoupler. I said rip one off a old board and solder that on, now works. When I looked inside the ST1000, was surprised how shoddy the thing was. The case lugs fracture too, a problem they have since fixed. A shame pelagic have no agent here and don't do N2K.

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