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Terry B

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11 hours ago, Fish said:

Keep in mind with those Amazon ones that just cause they say they deliver to NZ and comment on taxes etc, that its not in NZ currency. there is no way of telling what currency it is in, but it is in USD, I found out once or twice when checking the credit card bill after purchasing. They are a bit grubby with that kind of smoke and mirror behavior. Right now, I'm more than happy to pay extra $$$ to keep the local stores actually open and trading. The Mitre 10 near me has just folded. I'll be pissed off if my local Burnsco closes up, so I'll make a point of supporting them and any other locals shops.

Slight thread drift, but I ordered a load of stuff from Torpedo 7 over the lockdown. They were heavily advertising click and collect. Couldn't get any of it. 3 weeks later now, I've cancelled the orders. Did click and collect with two different local shops. One confirmed the order was ready within 15 mins of me placing it, the other had the stuff ready same day, and would have delivered it that evening if I wanted them to. Both local shops have done returns and credits for things that weren't quite right. In contrast, Torpedo 7 have melted down completely, they are now emailing saying don't contact us about your order, don't even bother trying to phone us, etc. Upon phoning, the wait time is about 30 mins, I still have to wait 3-5 days for my refund, and trying to exchange anything was like banging your head against a wall. Not that I could exchange anything, cause I couldn't collect anything to exchange it.

Short story, I will now happily support the little guy local shops, and pay a few dollars extra to do so. I will never buy anything from T 7 again. They are still advertising heavily and sending me daily promo emails, yet can't deliver...

Isn't Torpedo 7, part of the wharehouse, Noel Lemmings group??

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11 hours ago, Fish said:

Keep in mind with those Amazon ones that just cause they say they deliver to NZ and comment on taxes etc, that its not in NZ currency. there is no way of telling what currency it is in, but it is in USD, I found out once or twice when checking the credit card bill after purchasing. They are a bit grubby with that kind of smoke and mirror behavior. Right now, I'm more than happy to pay extra $$$ to keep the local stores actually open and trading. The Mitre 10 near me has just folded. I'll be pissed off if my local Burnsco closes up, so I'll make a point of supporting them and any other locals shops.

Slight thread drift, but I ordered a load of stuff from Torpedo 7 over the lockdown. They were heavily advertising click and collect. Couldn't get any of it. 3 weeks later now, I've cancelled the orders. Did click and collect with two different local shops. One confirmed the order was ready within 15 mins of me placing it, the other had the stuff ready same day, and would have delivered it that evening if I wanted them to. Both local shops have done returns and credits for things that weren't quite right. In contrast, Torpedo 7 have melted down completely, they are now emailing saying don't contact us about your order, don't even bother trying to phone us, etc. Upon phoning, the wait time is about 30 mins, I still have to wait 3-5 days for my refund, and trying to exchange anything was like banging your head against a wall. Not that I could exchange anything, cause I couldn't collect anything to exchange it.

Short story, I will now happily support the little guy local shops, and pay a few dollars extra to do so. I will never buy anything from T 7 again. They are still advertising heavily and sending me daily promo emails, yet can't deliver...

Isn't Torpedo 7, part of the wharehouse, Noel Lemmings group??

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3 minutes ago, Steve Pope said:

Isn't Torpedo 7, part of the wharehouse, Noel Lemmings group??

Yes they are. Big corporate run from a posh office overlooking the water on the North Shore. I feel sorry for the staff, they are facing the brunt of customers venting, while the bosses look at their metrics, revenues etc. T7 have been advertising hard out through all of this. The staff I have dealt with have been extremely apologetic, but there is nothing they can do. A guy at one of the little shops used to work at T7, he says they are sh*t to work for. Not surprising, large, corporate, dollar driven. Which is a different kind of dollar driven to an owner operator who gives good service so you come back and spend more $$.

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That’s how the group rolls. Made billions selling overpriced, over packaged junk to people that can least afford it, even ran their own usury credit card for a while. Not much more ethical than the truck shops. Should have been nailed to a wall in front of the commerce commission and sustainable nz. But gave a fraction of the profits to charity and gets a nighthood instead. Welcome to corporate nz 

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If anyone is looking for a good recommendation for power tools I would give a vote for AllTrades Electric Tools in Henderson Valley Road.  They really know their sh*t and make the big box stores look like amateurs.  Good to support a local business.

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3 hours ago, Sparky said:

If outfits like the ones being mentioned in this thread had to pay an 'end of life' tax on the junk they import they would be broke by the end of the month.

The warehouse and Noel lemmings 

Not all their stuff is junk. And not all their stuff is overpriced.

 

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1 hour ago, Dtwo said:

If anyone is looking for a good recommendation for power tools I would give a vote for AllTrades Electric Tools in Henderson Valley Road.  They really know their sh*t and make the big box stores look like amateurs.  Good to support a local business.

Hell yes, these guys are the place to go.

 

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On 16/05/2020 at 3:04 PM, Dtwo said:

If anyone is looking for a good recommendation for power tools I would give a vote for AllTrades Electric Tools in Henderson Valley Road.  They really know their sh*t and make the big box stores look like amateurs.  Good to support a local business.

I see they are part of the Powertool Centre Group, same as the shop on Quay St. Are they a franchise or a co-op?

My practice in the likes of Mitre 10/Bunnings is look for one of the crusty old characters, most of them are ex trades and after a bit of a chat they will generally steer you away from the crap

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