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Agreed IT. My point was more about repeating whispers heard on grapevine. Having said that, it would be niave to think operator gets it 100% all the time (although thats not out of the question), but certainly if the facility is not up to the task they have a much more difficult situation. I think all thaf stuff about operator errors is utter bollocks anyway and has not contributed to this. RAYC are amongst the major villans here and should be taken to task for their attitude. At least, they should front up and put up the facts leading to their stance.