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The bridge is broken at the moment. It is permanently open. So no need to call.

I have just booked a night in the Viaduct so I asked them about the visitors berth and this was their reply: "The visitor berth is available for a maximum of 2 hours at a time and is free to use. We don’t take bookings for this; you just need to radio VHF73 on your arrival to the marina and they can advise if it is vacant. Our visitor berth is located next to the tidal steps underneath the Wynyard Crossing lifting bridge on your right-hand side. You’re welcome to use it "

This video should be of interest: There is no mentioning of its creator Collin Forbes who filmed it while crewing on Burton Cutter. His copyright was not respected when Volvo (I think) uploaded this video version on youtube. /Martin